Growth mindset and cognitive flexibility

  • importance of growth mindset for individual and organizational development
  • traps of fixed mindset (examples from practice)
  • becoming more cognitively flexible
  • how to encourage a growth mindset on the individual and organizational level (tips & tricks)

Emotional intelligence and empathy at work

  • importance of emotional intelligence
  • emotional intelligence and leadership: understand, empathise, be aware of boundaries
  • empathy as basis of design thinking approach
  • how to enhance emotional intelligence (Everyday Hassles, 9-dimensions...)

People management / Situational leadership / Delegation

  • leadership roles (Which is your role?)
  • leadership styles and potential to be a true leader
  • importance of individualistic approach: leading different people through different stages of development
  • importance of delegation (Who’s got the Monkey)

Problem solving and decision making

  • decision making process
  • individual styles
  • common errors in thinking (non sequitur, post hoc, ad populum…)
  • problem solving and decision making models in practice (PMI, Decision tree, Problem solving matrix, Critical path method, SWOT, Fishbone analysis…)

Change management - Embrace the change

  • importance of ability to change
  • resistance to change and how to deal with it
  • models of change in practice (Kotter’s change model, ADKAR)
  • practical tools to deal with change (Anouncement, Buy-in technique…)

Humour as a useful leadership tool

  • healty and functional humour vs. toxic non functional homour
  • good leader, amusing leader
  • importance of humour in leading Z generation
  • different humour strategies in practice and humour as a Storytelling tool

Coaching as a management methode

  • importance of coaching approach
  • coaching approach to leadership (vs. mentoring)
  • coaching methodology in practice (GROW model)
  • specific coaching techniques (Paraphrasing, Socratic dialogue...)

Self-management as a basis for leadership

  • enhance the awareness of personal patterns
  • DISC profile (personal and interpersonal influence)
  • personal strenghts and areas for development
  • personal development plan (personal, interpersonal and leadership competencies)

Resilience / Stress management / Well-being

  • stress models in practice (3F, Karasekov & Lasarus model of work stress…)
  • cognitive restructuring techniques for higher resilience (Circle of control, Black and white wolf, Reframing technique…)
  • behavioural techniques for dealing with stress and resilience (PMR, Breathing techniques, Visualization, Mindfullness…)
  • personal resilience plan

Successful communication skills / Feedback vs. Feedforward

  • factors that influence communication
  • recognition and correction of errors in communication process
  • communication techniques in practice (Active listening, Questions, Summerazing, Paraphrazing, „I“ statement…)
  • importance of constructive and functional Feedback / Feedforward

Psychology of negotiation and negotiation skills in practice

  • negotiation principles and techniques (Harvard negotiation rules, Foot in the door, Door in the face…)
  • psychological aspects of negotiation (negotiation style, attitudes and needs)
  • most common obstacles and mistakes people do in the negotiation process
  • course and organization of negotiation (BATNA, ZOPA, GRID model, Anchoring…)

Presentation skills in business practice

  • characteristics of good presentation: specific rules and principles
  • structure of presentation (BOMBER B)
  • presentation design and technical aids (Power point, Prezi, Flipchart, Multimedia, Handouts…)
  • how to deal with stage anxiety
  • attendees are performing in front of the camera – initial and final state

Analytical, critical and creative thinking in business environment

  • importance of analytical and critical thinking in business practice
  • process of interpretation, self-regulation, analysis and evaluation
  • how to enhance critical and analytical thinking (Take a study, Devil’s advocate…)
  • practical tools and techniques for creative thinking (Disney creative strategy, 6 creative hats…)

Conflict management / Assertive communication

  • different communication roles in dealing with conflicts
  • adequately and nonviolently express needs, wishes and feelings
  • practical techniques for conflict resolution (1-2-4-All, Speed boat, W3, WINFY, Diamont technique…)
  • how to deal with difficult people: manipulators, intrusive, aggressive people

Time and task management – self-organization for better efficiency

  • awareness of personal time management skill
  • most common obstacles/mistakes in time management
  • importance of prioritizing
  • practical techniques and methods (Alpen method, Getting things done, ABC method, The Pareto principle, Urgent/Important…)

Motivation and self-motivation

  • importance of motivation and self-motivation
  • goal setting as basis for good motivation (SMARTER model)
  • motivation models in practice (Dece & Ryan’s Self-determination theory, Herzberg’s Hygiene and motivator factors)
  • motivation techniques (Material/Non-material motivators, Visualization, Theory of choice….)

Team spirit and cohesion (educational team-building workshop)

characteristics of a successful and less successful teams (good practice examples)

importance of cohesion on instrumental (task) and on a personal (relationship) level

stages of team development in practice (Forming, Storming, Norming, Performing, Adjourning)

practical techniques for enhancing team cohesion (team spirit) in your organization